Welcome to RFE1 Automotive Diagnostics. We have been in the Automotive Diagnostic, Automotive Repair, Auto Body/Frame Repair and Software Development for the last 30 years. We are not only a supplier of Diagnostic Equipment, we are a full Diagnostic and Repair Shop based out of Scottsdale, AZ. Our team is ready to answer any questions or concerns you may have regarding Diagnostic Equipment. We are a member of just about all of the Automotive Forums in the US and Europe and we have access to vast amounts of technical knowledge... We can supply you with any type of Diagnostic Equipment or Software you may need - just ask! If you have any technical question about a diagnostic code or tool just use the Instant Chat Link or our email. Me or one of my tech's will answer it as soon as possible. Most of the items we have listed represent just a small part of what we have, most of our customers contact or call us for their diagnostic tool needs. You can see videos of most of our products by going to our YouTube Channel by clicking on the YouTube link on the top of the page and to the right...
We have been members on eBay US and eBay UK for the last 17 years and maintain a Power Seller Status and over 1000 Positive Feedback! Our site is fully encrypted and secured for your safety, furthermore, we have partnered with PayPal for all of our on site transactions/purchases! You are fully covered by PayPal US for all of your Purchases! You can alternatively pay using a credit card directly through us, we accept all major cards (AMEX, DISCOVERY, VISA, MASTERCARD) - just submit a contact form and one of our representatives will call you back. A quick word on Automotive Diagnostic Tools - Please understand that there is no "Perfect" or "Do-it-All" diagnostic scanner on the market. Some come close but never the same as the Dealer OEM Scanner for that particular model or make. If you need a Dealer Specific Tool, ask ! We more than likely carry it or can get it for you. A few customers mention that other websites may offer better prices on some items and try to have us match their prices. I cannot compete with Chinese Companies or websites...You need to take into consideration that we are located in the USA, we pay taxes and customs fees on everything we sell. We offer you technical support via telephone or email from the US, we often respond in minutes to your question or concern. Everything I sell has been tested and re-tested and I can guarantee it to work. When you purchase from a Chinese or Thai website you will get minimal or no support, no technical knowledge of the product and no communication. Furthermore, you don't know what you will be getting in the box or package...enough said.
We are the only Authorized FoxwellTech Dealer in the US and we are the only ones to carry their full line of Diagnostic Products. Most of our items are in stock at our warehouse in Scottsdale, AZ when listed. Please understand that some items do sell out, once you place your order you will be notified within 24 hrs if the item is not available. We work with several Factories and Suppliers based in Europe and in Hong Kong so even if the item is out of stock, we can have it at your door within 5 to 7 working days. We normally ship via USPS Priority or USPS Parcel on larger, heavier items. We can use other carriers and overnight options for an optional fee. For our overseas customers, please note that our free shipping only applies to the Continental US. We do ship Internationally through USPS or DHL for an additional fee if shipped from the US. We can arrange shipping direct from our supplier via DHL to your location for a nominal fee. Please note that we are not responsible for customs / VAT fees. Contact us with any questions before purchasing.
OUR RETURN POLICY - Please Read before making a purchase !!
A quick note in regards to returns and exchanges: We are more than happy to exchange and offer refunds/returns on items that are faulty or non-working. You have 14 days from the day you receive your purchase to contact us and initiate a return, in the 14 day period your return will be processed and accepted with no questions asked. Please make sure your return is in the same shape as received - all the manuals, boxes, packaging and cables included ! Our technician will inspect your item and will initiate the return, the return will be in the same payment form as bought in. Due to the nature of the electronic items we sell, we are unable to accept returns of items that have been registered, heavily used or activated by the buyer! Once registered, the scanner becomes the property of the buyer and the factory will not allow us to re-assign ownership. This has to do with the Updates and Registration. After the 14 day return period, we will accept returns for exchange or in-store credit for a period of up to 30 days from the date of purchase ONLY ! If you would like to opt out of the full in-store credit or exchange option, we will accept the return for refund with a 20% re-stocking fee in the 30 day period ONLY ! Please contact us for an RMA and approval before returning the item. Also please understand that no scanner is perfect - there will be instances (vehicles) that it will not connect to. This is normal - you are buying a universal scanner! We are unable to accept returns due to the buyers inability to operate the unit or a simple change of mind. The return shipping is the responsibility of the buyer.
14 DAYS from receipt of item = Money Back.
Up to 30 days total (1 month) and after the initial 14 day (money back) window = In Store Credit or exchange.
Up to 30 days after initial purchase, with prior approval only, we will accept a Money Back return with an assessed 20% re-stocking fee. We will not accept any returns or exchanges after 30 days.
Thank you!
DIAGNOSTICS@RFE1.COM
OUR RETURN POLICY - Please Read before making a purchase !!
A quick note in regards to returns and exchanges: We are more than happy to exchange and offer refunds/returns on items that are faulty or non-working. You have 14 days from the day you receive your purchase to contact us and initiate a return, in the 14 day period your return will be processed and accepted with no questions asked. Please make sure your return is in the same shape as received - all the manuals, boxes, packaging and cables included ! Our technician will inspect your item and will initiate the return, the return will be in the same payment form as bought in. Due to the nature of the electronic items we sell, we are unable to accept returns of items that have been registered, heavily used or activated by the buyer! Once registered, the scanner becomes the property of the buyer and the factory will not allow us to re-assign ownership. This has to do with the Updates and Registration. After the 14 day return period, we will accept returns for exchange or in-store credit for a period of up to 30 days from the date of purchase ONLY ! If you would like to opt out of the full in-store credit or exchange option, we will accept the return for refund with a 20% re-stocking fee in the 30 day period ONLY ! Please contact us for an RMA and approval before returning the item. Also please understand that no scanner is perfect - there will be instances (vehicles) that it will not connect to. This is normal - you are buying a universal scanner! We are unable to accept returns due to the buyers inability to operate the unit or a simple change of mind. The return shipping is the responsibility of the buyer.
14 DAYS from receipt of item = Money Back.
Up to 30 days total (1 month) and after the initial 14 day (money back) window = In Store Credit or exchange.
Up to 30 days after initial purchase, with prior approval only, we will accept a Money Back return with an assessed 20% re-stocking fee. We will not accept any returns or exchanges after 30 days.
Thank you!
DIAGNOSTICS@RFE1.COM
